Terms and Conditions
Tours & Transfers by Nono Ban Terms & Conditions
Nono Ban d.o.o. (Tours & Transfers by Nono Ban) made the following terms and conditions defining the rights and the obligations between the company Nono Ban d.o.o. and users of transportation services provided by the company Nono Ban d.o.o.. Tours & Transfers by Nono Ban is a name that the company Nono Ban d.o.o. is using on the website only for marketing purpose. Nono Ban d.o.o. is a company licensed for transportation of passengers in the road transport and in this text is a provider of services company Tours & Transfers by Nono Ban WE and OUR in this text refers to Nono Ban d.o.o.
The client is a person who is using the Nono Ban company's Services for a fee, or a person ordering the use of the Company's services in person or via telephone, or any visitor to one of Nono Ban's Internet pages who completes the electronic order for (hereby known as: Booking Form our website, reservation system (booking form) and our transportation service in general (in this text is also mentioned as a Buyer, Customer, Client, You, Your). The confirmation of an order shall mean that the Passenger has entered into a legally binding contractual relationship with the Company in accordance with our current and valid Terms and Conditions.
The term transfer is a transportation of passengers from the initial to the final destination, according to the reservation. Prices of transfers are formed according to the distance between the initial and the final destination, number of passengers and type of vehicle. Depending on the number of passengers, prices are formed into 2 groups (1-3 passengers, 4-8 passengers). Personal luggage is included in the price. It is considered that the standard luggage contains one large suitcases and one hand luggage per person. If the quantity of luggage is larger than the permitted size, it is necessary to inform us about that so we can prepare an adequate vehicle for that transfer. We are not responsible for missing items or any damage to fragile items contained in the luggage of clients.
Prices for individual routes are available in our reservation system. If the reservation system does not find the price of the requested route, it is necessary to send request via email and we will inform the customer about the price for that route.
Tips are not included in the price and depend on the subjective evaluation of the client.
All our drivers are fluent in English. They possess all the necessary permits for professional drivers and meet all the conditions prescribed by Croatian law. All vehicles used to perform transfers are in excellent working condition, licensed and insured in accordance with the Croatian Law.
Passengers are responsible for the baggage and other items they bring with them. Clients are obliged to check their items when leaving the vehicle. In the case of finding the misplaced items in the vehicles, we will protect them and return the misplaced items to their owners. If there is an outstanding ride because of the returning misplaced items, the client shall pay the drive according to the standard price list. We are not responsible for damaged, lost, replaced or stolen property in the vehicle. Clients are responsible for their personal luggage.
The Customer books a request for Transportation services on one of our websites, or via e-mail, or by telephone.
It is the Customer’s responsibility to ensure that all booking details are correct, that any special requests or circumstances have been documented and that full payment is made in exact accordance with the Booking form. By clicking or tapping the “Book Now” button on the Website, or by completing the equivalent Booking process via telephone or in person (which much include some form of confirmation, such as clicking or tapping the confirmation link sent from our Customer Service), you accept these Terms and Conditions in their entirety. Any other procedure or communication between the Company and the Passenger cannot be construed as valid or complete bookings, nor can they be subject to these Terms and Conditions.
The Company’s obligation to provide the Service begins with us issuing you the Confirmation. Your having received the Confirmation obliges you to pay for the Service as detailed in the Booking Form. As per standard industry practice, digital records from our e-mail server shall be considered sufficient proof that you have received said notification(s). Your obligation to us ends with the completion or cancellation of the Service. We recommend that you print a copy of your Confirmation and carry it on your person with your personal document for the entire duration of the Service.
On the website www.taxi-transfer-split.com is a booking form. It is necessary to enter all requested information in order to make successfull booking. The person who wrote the requested data is responsible for the accuracy of all the information and we do not take any responsibility if the data is entered incorrectly. If the client subsequently notices that certain data, or more of them, are entered incorrectly, he needs to contact us in order to change personal data. All personal information that customers enter during the reservation process will be encrypted and secure and accessible only to authorized employees of the company Nono Ban d.o.o., who are directly involved in the process of providing the services.Nono Ban d.o.o. is committed to respecting and safeguarding its customers’ privacy and security of personal information. We do not sell, share or otherwise distribute our client’s personal information.
We are not responsible and we do not assume liability for the transfers that are booked less than 24 hours in advance. It is advisable to make a transfer booking at least 24 hours before the requested transfer.
It is your sole responsibility to make sure you are eligible to travel to places indicated on your Booking Form. Likewise, the possession of all documents, certificates, etc. which may be inspected in this regard, is also your sole responsibility, as is full compliance with all local laws and regulations. The subsequent discovery that you are ineligible to travel to a certain place, or that you are not in possession of requisite travel documents, or any consequences arising from your non-compliance with local laws and regulations, shall not make your Booking invalid, nor entitle you to any refunds. Moreover, in the event of us having to pay any fines as a result of aforementioned circumstances, we will hold you accountable, and any holds on your credit/debit card may be used to this end.
There is one payment options in our reservation system: Full advance payment Credit card payments are made secure by our partner, WS Pay and by credit card transaction protocols. All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site. All payments will be effected in Croatian currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.
Once the client has entered all the data and has made a payment, we will process the order and send a confirmation with all the details of transfer to the client via email. If the customer notices that the booking details are incorrect, or if he don’t receive a confirmation email, customer needs to contact us. The usual period for getting a confirmation email is 24 hours.
It is necessary to print out a copy of the receipt that the customer receives via email and keep it until the moment of using the reserved service.
If the cancellation is made 14 days or more prior to arrival, the money will be refunded in full amount, reduced for the amount of the transaction fee.
If the cancellation is made within 7-14 days prior to arrival, it will be issued a refund of 50%, reduced for the amount of the transaction fee.
If the cancellation is made less than 7 days prior to arrival, there is no right to a refund.
If the client changes the time of departure or the start / end point of the route within 24 hours prior to the agreed time, we reserve the right not to provide this transfer if our daily schedule of travel can not adapt to new circumstances, no matter if they are created by the client’s wish or are caused by weather conditions or any other factors (example: delay in ship arrivals which was caused by the decision of the shipping company or by the weather conditions). No refund will be given in the above-mentioned cases.
If there is a situation that a passengers airplane lands at the airport different from the airport confirmed in the reservation process, regardless of whether the landing at another location is caused by weather conditions or some other factor, we are not responsible for transport of passengers from another location. In this case it will be considered that the client did not show up and there is no right to a refund of the prepaid amount.
In the case the client does not show up, there is no right to a refund.
If there is a case that customers are late at their destination while using the services of the company Nono Ban d.o.o., due to traffic congestion, road conditions, weather conditions, “force majeure”, a mechanical malfunction of the vehicle or any other reason that Nono Ban d.o.o., did not affect or may affect, Nono Ban d.o.o., will not be responsible for any delay and the clients have no right to demand for any financial compensation from the company Nono Ban d.o.o.
If the customer is late on the departure point (not referring to the airports) for more than 15 minutes, the driver will stop waiting and he will leave from the intended departure point. It will be considered that a traveler has not appeared and there is no right to a refund of the prepaid amount.
Information about duration of the transfer on certain routes which are listed on our website, refer to the regular conditions on that route and cannot be taken as credible because they are conditioned by the weather and other conditions on the road, and are used exclusively for approximately informing users about the route.
While we will strive to match and exceed our Passengers’ expectations in all cases, on certain rare occasions we will be forced to cancel a booked Service. The reasons for this can be technical, e.g. a malfunctioning vehicle impossible to replace in time, or organizational, e.g. miscommunication between us, you and a Partner. Regardless of causes and circumstances, the Company commits to issue the Passenger with a refund for Services booked and charged but not rendered, unless circumstances detailed elsewhere in these Terms and Conditions render the Passenger ineligible for a refund.
The Company shall be considered released from its obligations as per these Terms and Conditions if the Company or any of its representatives and contracted partners are unable to fulfill their obligations as a consequence of force majeure arising after the ordering of the Service. Force majeure refers to emergency events that could neither be predicted by the Company nor prevented by reasonable measures. Events arising from force majeure are those for which the Company is not responsible and/or cannot influence them, but they considerably affect the provision of the Service. Such events are, for example, an earthquake, a flood, a fire, strikes, government regulations or orders of state bodies, military actions of any character etc.
We reserve the right to deny access to a Service to any Clients who: are deemed unfit to travel and/or use or utilize the Service you ordered, or whose actions could cause danger for or distress to other Passengers, or to our staff, or to the staff of our Partners, or to the public, or could cause damage to property. Additionally, your contract with us may be terminated, and you will not be entitled to any refund or compensation. In cases of infractions against a particular component of a Service, you may have to comply with specific conditions for the duration of your Service. Neither Nono Ban d.o.o. nor any of its Partners shall be held responsible or liable for accidents, injuries, loss or damage caused by your inappropriate behavior, including behavior under the influence of substances of any nature, including prescription drugs and other substances used as remedies.
If any Passenger damages or breaks anything during the Service, we and/or the relevant property owners will hold the Lead Passenger responsible for paying any compensation as per damage reports and invoices issued by the relevant organization. Failure to pay will result in additional liability for legal costs incurred in pursuing a claim against the guilty party.
According to the above mentioned conditions, we are liable only for direct damage that customer suffers due to non-compliance with obligations on our part. No single employee of the company Nono Ban d.o.o., as well as the company itself, cannot be responsible for any criminal liability or any direct or indirect damage that customer suffers due to incorrect information on our website.
The original version of these terms can be translated into other languages but no rights can be achieved in the translated version. Original version is the version that was written in the Croatian language and we do not assume responsibility for any misunderstandings that may arise by interpretation of these terms and conditions at any other language.
All terms and conditions in this text and on our website are in accordance with and by the valid laws of the Republic of Croatia. The Court in Split (Croatia) is competent for any disputes that would result from these general terms.
Nono Ban d.o.o. is responsible for processing all your requests, personal information and booking process.
We reserve the right to change these general terms and conditions and they may be modified, amended or changed in order to be in compliance with the latest amendments to the law of the Republic of Croatia and the new trends of protection.
If there is complaint to our service, it should be sent to our address: Nono Ban d.o.o., Sibenska 5, 21000 Split, Croatia or via email firstname.lastname@example.org.
Nono Ban d.o.o.
Šibenska 5, HR-21000 Split
Privredna Banka Zagreb, 21 000 Split
IBAN: HR07 2340 0091 1105 0004 4
For credit card payments you can use the following:
We provide total security when paying with credit card. Credit card payments are made secure by our partner, WS Pay and by credit card transaction protocols.
All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
All payments will be effected in Croatian currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.
User Privacy Notice
Nono Ban d.o.o. takes data protection and privacy very seriously. We collect only relevant and necessary data to accomplish the specified purpose and to meet our obligations. Our buyers are informed about the way the collected data is used, moreover, they can control and determine how their personal data is used. Buyers can also decide whether they want their name removed from the list used for marketing campaigns. All user personal data is kept strictly confidential. It is available only to employees who require such data to perform their work tasks. All employees of Nono Ban d.o.o. and business partners are obliged to demonstrate that their activities are compliant with the Data Protection Principles..
Statement about the Protection of Personal Data Transfer
Data protection pursuant to the General Data Protection Regulation of the European Parliament and the Council no. 2016/679- Regulation and implementation of the GDPR
WSPay, being the processor of authorization and payment made by credit cards, uses personal data as the processor pursuant to the General Data Protection Regulation of the European Parliament and the Council no. 2016/679, and compliant with PCI DSS Level 1 Regulations for data transfers.
WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.
Personal data used for the purposes of authorization and payment are deemed to be confidential data.
The following customer's personal data are necessary to fulfil the Agreement (authorization and payment):
- Name and Surname
- Telephone number
- Post Code
- Type of credit card
- Credit card number
- Expiry date (credit card)
- CVV number for credit card
WSPay does not process or use these personal data except for the purpose of fulfilling the Agreement, the authorization and the payment.
WSPay ensures to meet the requirements determined by applicable personal data protection regulations, for the processors of personal data, especially taking all necessary technical, organizational or security measures confirmed by PCI DSS Level 1 certificate.
WSPay Usage Statement
Taxi Transfer Split by Nono Ban (sales point) uses WSPay for online payments.
WSPay is a secure system for online payments, real time credit and debit card payments, and other payment methods. WSPay ensures the buyer and the merchant with the secure card data entry and transfer, which is also confirmed by PCI DSS certificate. WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.